Last Updated: January 2026 | Version 2.1
Khello Bangladesh (khellobangladesh.app) places the highest importance on the privacy of its members. This Privacy Policy explains what information we collect, why we collect it, and how it is used and kept secure.
By accessing the Khello Bangladesh website or creating an account, you agree to this Privacy Policy. This policy is part of our Terms & Conditions will be considered part of it.
We believe you have the right to know how your information is being used. That's why this Privacy Policy is written in clear, straightforward language — so every member can understand it.
This policy applies solely to the Khello Bangladesh platform. Third-party sites and services are governed by their own policies.
Khello Bangladesh collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.
| Data Type |
What's Included |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
Identity Verification & KYC |
| Contact Information |
Email, mobile number, address |
Account Management & Notifications |
| Financial Information |
Mobile banking number, transaction history |
Payment Processing |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Usage Information |
Gaming history, betting data, login times |
Service Improvement & Responsible Gaming |
We only collect information that is strictly necessary. Requesting excessive or unnecessary personal data goes against Khello Bangladesh's policy.
Khello Bangladesh collects information in the following ways:
- Registration Form: Information you provide when creating your account.
- KYC Verification Process: When submitting proof of identity or address.
- Payment Transactions: Automatically during deposits and withdrawals.
- Cookies & Tracking: While browsing the website (details below).
- Customer Support Contact: When you contact us via live chat or email.
- Third-Party Verifiers: Through authorized agencies for the purpose of identity verification.
Khello Bangladesh will never call you by phone to ask for your password or full payment details. If you receive such a call, it may be a scam.
Khello Bangladesh uses your information only for the specific purposes outlined below:
- Account Management: Ensuring secure login, password reset, and account protection.
- Payment Processing: Processing deposits and withdrawals.
- Identity Verification: Preventing fraud and meeting legal obligations.
- Customer Support: Resolving your issues and answering your questions.
- Promotions & Bonuses: Sending you relevant offers (with your consent).
- Responsible Gaming: Detects unusual gaming patterns and provides appropriate support.
- Platform Improvement: Improving user experience and service quality.
- Legal Requirements: Retaining and providing information as required by regulatory authorities.
Your information will not be used beyond the purposes stated above. Contact us at any time to opt out of marketing communications.
Khello Bangladesh never sells your personal information to third parties. However, limited data may need to be shared in specific circumstances:
-
Payment Processors: With approved payment services such as bKash, Nagad, and Rocket — solely to process transactions.
-
Identity Verification Agency: With approved third-party verification providers as part of the KYC process.
-
Legal Obligations: When required by court order, government directive, or regulatory authority.
-
Fraud Prevention: With relevant authorities to prevent money laundering or fraud.
Before sharing any information with a third party, they are required to sign a confidentiality agreement. They are equally prohibited from selling your data.
Khello Bangladesh uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.
Cookies used by Khello Bangladesh:
- Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
- Functional Cookies: To remember your preferences (language, settings).
- Analytical Cookies: To understand which sections of the site are used most.
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
Khello Bangladesh uses industry-standard technology to protect your data. Our security framework operates on three layers:
- Transmission Security: All data transfers are secured with TLS 1.3 / SSL 256-bit encryption.
- Storage Security: All data is stored in encrypted form in our database. Passwords are never stored in plain text.
- Access Controls: Only authorized personnel can access specific data.
- Regular Audits: Third-party security experts regularly audit our systems.
- 24/7 Monitoring: Suspicious activity is detected and blocked in real time.
Keep your password strong and never share it with anyone. A significant part of account security is in your hands.
As a member of Khello Bangladesh, you have the following rights:
Right to Access Your Information
Right to Correct Inaccurate Information
Right to Erasure
Right to Restrict Data Processing
Right to Data Portability
Right to Opt Out of Marketing Communications
To exercise these rights support@khellobangladesh.appto email us. We will respond to your request within 30 business days.
However, in cases involving legal obligations or ongoing investigations, immediate deletion may not always be possible — you will be informed of the reason if this applies.
Khello Bangladesh does not retain your data beyond what is necessary. Retention periods depend on the type of information:
- Active Account Data: For as long as the account remains active.
- Transaction Records: At least 5 years after the last transaction (as required by law).
- KYC Documents: For a minimum of 5 years after account closure.
- Customer Support Records: Up to 2 years after last contact.
- Cookie Data: Session cookies are deleted when the browser is closed; all others last a maximum of 1 year.
Once the retention period ends, data is securely deleted or anonymized.
Khello Bangladesh is intended for individuals aged 18 and above only. We do not knowingly collect any information from minors.
If a minor registers by mistake and we detect it, the account will be closed immediately and all associated data will be deleted.
If you believe a minor has created an account, please notify us immediately.
Khello Bangladesh may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
- For minor changes, only the date will be updated.
- Members will be notified at their registered email address of any significant changes.
- Continued use of Khello Bangladesh after any changes constitutes acceptance of the updated policy.
Check back on this page regularly to stay up to date with the latest information.
